You are assigned as a partner, see the customer in your overview in the partner portal, but cannot make any settings? Does your management session look like this?

Why is the management session “empty”?

As the encryption of emails is a very sensitive issue, we believe that your customer should decide what they want to hand over and which settings they want to make themselves.

For this reason, the customer must still grant you authorizations to make settings for them. The customer can find these settings in the web app(https://app.reddcrypt.com) under

Settings -> My organization -> My service provider

A dialog with all available authorizations then opens. In the following example, you are allowed to carry out the entire administration of the organization, but not order any licences for the customer.

You can now make configurations for the customer.