Support

Whether you have technical questions or need help setting up – we are here for you.
Benefit from fast and reliable support – because your security is our priority.

FAQs

Can I keep my email address?

There is a simple answer to this question: Yes!

You do not need a special email address from us to use REDDCRYPT’s email encryption.
You can register with us using any email address.

Can I & my customer use REDDCRYPT free of charge?

There is a simple answer to this question too: No!

Even if you have a paid account and use email encryption via the REDDCRYPT Outlook plugin, for example, your communication partner does not need a paid account. Your communication partner can continue to use the free web app and write to anyone, not just you.

Does the recipient have to have a REDDCRYPT account?

If the recipient is not yet a REDDCRYPT user, you can still send them an encrypted email – a huge advantage over traditional solutions such as S/MIME or PGP.

In this case, when sending the email to this recipient, you define a password with which the recipient can decrypt this email.
Of course, this email can also be answered immediately – without registration!

If the recipient regularly receives emails or not only wants to reply to your emails but also write new emails, they can create a free account at any time.
From that moment on, a password is no longer required for encrypted sending.

How can my customer access the email?

If the recipient is not yet a REDDCRYPT user, you can still send them an encrypted email – a huge advantage over traditional solutions such as S/MIME or PGP.

In this case, when sending the email to this recipient, you define a password with which the recipient can decrypt this email.
Of course, this email can also be answered immediately – without registration!

If the recipient regularly receives emails or not only wants to reply to your emails but also write new emails, they can create a free account at any time.
From that moment on, a password is no longer required for encrypted sending.

Do you have any questions?

We are here for you!

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